How to Use the Drive Through at the Bank
1. Do not use the buzzer as a weapon. Hearing the buzzer (especially in rapid succession from customers who have been in line for less than two seconds) is equivalent to being the object at whom daggers are thrown.
2. A deposit slip is used when you make a deposit — NOT when you only want to cash the check.
3. No, I cannot do ten transactions at once. You might have to wait a couple of minutes.
4. Yes, you do need I.D. if you want cash back. I don’t doubt that you’ve been our customer for forty years. However, I’ve only been alive for twenty-four of those years, and what’s more, I’ve only worked here for one of those years. And, I’ve never seen you before, so what makes you think I know who you are? Yes, I will need that I.D. Thanks.
5. What on earth makes you think that I’m going to give you cash for a $4000 check made out to your roommate’s sister’s boyfriend’s mom?
6. We cannot hear you when the tube is coming through to us. Please don’t push the buzzer and then send the tube immediately after you’ve buzzed. For that matter, please don’t buzz at all. See Rule #1.
7. Please send in all transactions at once. We feel silly if we tell you “Thank you, have a great day!” more than three times in one visit. We also feel annoyed.
8. On that note, if you have ten transactions, please come in, instead…
9. Rolled Coin + Drive Through Tube = Broken Drive Through Tube. Common sense could be Warning #1 on that lesson, Warning #2 would be the label on the tube that tells you not to send coin through.
10. Rolled coin is better than loose coin, though. We don’t have a counter, and we don’t have time to count your 5,000 quarters.
11. Don’t be this person: Tube comes in, with a check. “Would you like to cash or deposit today?” I ask. “Cash, please.” Okay. So I proceed to cash. “Anything else today?” “No,” they say. I send the tube back with the cash. BUZZZZ. “Yes?” They tell me, “I want to deposit now.” Did I not just ask you a) if you want to cash or deposit, and b) if you needed anything else? Grrr.
12. Plucking your nose hairs in the commercial lane is unacceptable. We understand that you are busy and may not have time to do this before or after work, but if you want your teller to be able to focus and get your transaction right, do not distract us with this (or any) sort of bodily grooming.
13. Please have your stuff ready before you pull up — no one wants to sit behind you for fifteen minutes while you fill out the deposit slip that we don’t really need in the first place.
14. “For Deposit Only” is not an acceptable endorsement. Is it that hard to sign your name?
15. And, finally, please don’t yell at us. We are the bottom of the bank food-chain as it is, why would you think we have any authority over the rules and regulations? We don’t make them. We get paid to keep them.
Fortunately, I am no longer a bank teller. Just thought I’d share some of my most lovely memories and hopefully – hopefully – make the life of some other poor teller a little more bearable.